Complaints and Appeals Policy

Complaints/Appeals Policy

Complaints and Appeals Policy

At PrettyFans, we are committed to addressing and resolving complaints and appeals promptly, efficiently, and in good faith. Our goal is to ensure a safe and respectful platform for all users.

Complaints

Users can report content or other concerns directly on the site through the reporting tools provided. Alternatively, you may send an email to support@PrettyFans.co with the following details:

  • Your name, email address, or username.

  • Applicable URLs (if any) of the reported content.

  • A clear description of the issue, such as:

  • Underage material

  • Non-consensual content

  • Personal information or impersonation

  • Trademark infringement

  • Spam, prostitution, trafficking, weapons, or drugs

  • Additional details, such as:

  • Whether you are depicted in the content.

  • Whether you consented to the recording of the content.

  • Whether you consented to the publication of the content on PrettyFans.

Resolution Timeline: 
We aim to review and resolve all complaints within five (5) business days of receiving a report. If a violation is identified, we will take appropriate remedial actions, including but not limited to content removal or account suspension. Where legally required or where there is an immediate safety risk, illegal content will be removed as quickly as possible.

Important Notes:

  • We do not take action against users for activity occurring offline or on other platforms.

  • If the reported issue involves another user, we recommend blocking the user to prevent further interactions.

Appeals

If your content is removed due to a reported violation, you may submit an appeal to support@PrettyFans.co. Include a written description of the basis for your appeal and any supporting evidence.

Neutral Arbitration: 
For disputes over consent that cannot be resolved internally, the matter will be referred to a neutral arbitration association at our expense.

Communication: 
Once action is taken or additional information is required, we will notify you via email or another electronic message.

Enforcement

We reserve the right to take advanced actions against users who:

  1. Repeatedly violate our rules.

  1. Commit a single egregious violation of our rules.

Advanced Actions May Include:

  • Deleting the offending user’s account.

  • Permanently banning the user from the platform.

This policy ensures transparency and fairness in handling complaints and appeals while maintaining PrettyFans's commitment to safety and respect for all users.